Privacy Policy
Last updated: 17/08/2026
1. Who We Are
Oakwood Energy Brokerage Limited (“Oakwood Energy”, “we”, “us”, or “our”) is the data controller responsible for your personal data collected through the ExportMyEnergy.com platform (“the Platform”, “our services”).
| Company | Oakwood Energy Limited |
|---|---|
| Address | 1 Sandymere Court, Winsford, Cheshire, United Kingdom, CW7 2GW |
| Company No. | 10883487 |
| Contact | support@exportmyenergy.com |
2. What this policy covers
This policy explains how we collect, use, share, and protect your personal data when you use ExportMyEnergy - our platform for managing and optimising the export of energy generated at your property. It applies to:
Visitors to our website and landing pages
Registered users of the ExportMyEnergy platform
Customers who have connected energy meters, inverters, or smart devices to the Platform
Anyone who contacts us for support or information
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. Data we collect
We collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity data | Name, date of birth, username |
| Contact data | Email address, phone number, billing and property address |
| Energy & device data | Smart meter readings, aggregated energy data, inverter output, battery status, generation and export data, MPAN number. |
| Technical data | IP address, browser type, device identifiers, cookies, log data |
| Usage data | Pages viewed, features used, session duration, interactions with the Platform |
| Communications data | Support tickets, survey responses, feedback, and correspondence |
4. How and why we use your data
We process your personal data only where we have a lawful basis to do so under UK GDPR:
| Contract performance | To register your account, calculate export payments, and provide our services. |
|---|---|
| Legitimate interests | To improve and secure the Platform, prevent fraud, analyse usage patterns, and conduct internal business management. We only rely on this basis where our interests are not overridden by your rights. |
| Legal obligation | To comply with regulatory requirements including Ofgem rules, record-keeping obligations, and lawful requests from authorities. |
| Consent | For optional marketing communications (email newsletters, product updates). You may withdraw consent at any time. |
5. Energy and smart meter data
The ExportMyEnergy platform is specifically designed to access and process half-hourly smart meter and generation data. This data allows us to:
Accurately calculate your electricity exports to the grid
Provide dashboards and analytics on your generation and consumption
Access to your smart meter data is obtained through ElectraLink. You will be asked to grant explicit consent for this access during onboarding and registration for the Platform by executing a letter of authority.
Half-hourly energy data can, in aggregate, reveal behavioural patterns within a home. We treat this data with the same level of care as other sensitive personal information and do not sell it to third parties.
6. Sharing your data
We do not sell your personal data. We may share it with:
Energy industry parties - network operators, grid balancing services and energy suppliers.
Technology and hosting providers - cloud infrastructure, database, development, analytics, and customer support platforms acting as our data processors under written agreements.
Professional advisers - auditors, legal counsel, and insurers who are bound by confidentiality obligations.
Regulatory and law enforcement bodies - where we are required to do so by law or court order.
All third-party processors are contractually required to protect your data and use it only for specified purposes.
7. Cookies and tracking technologies
We use cookies and similar technologies on our website and Platform. These include:
Strictly necessary cookies — required for login, security, and core Platform functions.
Performance cookies — anonymous analytics to help us understand how the Platform is used.
Preference cookies — to remember your settings and preferences.
You can manage your cookie preferences through our cookie banner or your browser settings. Blocking strictly necessary cookies may impair Platform functionality.
8. International transfers
We process and store data primarily within the UK and the European Economic Area. If any processing occurs outside these territories, we ensure appropriate safeguards are in place (such as UK adequacy regulations, standard contractual clauses, or equivalent protections) in accordance with UK GDPR.
9. How long we keep your data
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law:
Account and contract data: for the duration of your account plus 6 years (for contractual and legal purposes)
Smart meter and energy data — following account closure
Marketing preferences — until you unsubscribe or withdraw consent
10. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure | Request deletion of your data where there is no compelling reason for us to keep it. |
| Restriction | Ask us to suspend processing of your data in certain circumstances. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests or for direct marketing. |
To exercise any of these rights, email us at privacy@oakwoodenergy.co.uk. We will respond within one calendar month. You will not be charged a fee unless your request is manifestly unfounded or excessive.
11. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) as required by law.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or a prominent notice on the Platform. The “last updated” date at the top of this page will always reflect the most recent revision. Continued use of ExportMyEnergy after changes take effect constitutes acceptance of the updated policy.
13. How to complain
If you have concerns about how we handle your data, please contact us first at privacy@oakwoodenergy.co.uk. We will do our best to resolve any issue promptly.
If you remain dissatisfied, you have the right to lodge a complaint with the ICO, the UK’s supervisory data authority:
| Authority | Information Commissioner’s Office (ICO) |
|---|---|
| Address | Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF |
| Telephone | 0303 123 1113 |
| Website | ico.org.uk |